Sometimes the product doesn't fit or look like you expected.
Or you want another size, or replace it by another product.
Anyway, there are many reasons possible and we want to offer you the most easy way.
In the package is a return form attached to the order/invoice, please read the instructions, fill in this form and ship this with the goods. Please read below for the right instructions carefully
Ship your return in original packaging, unworn, in same condition as it arrived (all goods are checked before shipping) and a copy of the order to:
RETURN SHIPMENT COSTS ARE ON YOUR OWN EXPENSES
We accept payments in Euro, and refunds will be also made in Euro. We are not responsible for exchange rate difference at the moment of purchase and return payment (refund)
When orders form sales are fully returned we charge a re-stocking fee of 4 euro.
Final Sales product purchases are Final and you will not get a refund.
No refunds will be made, but in some cases we are willing to offer a store credit. Returns will only be accepted when the product happens to be inferior or has unexpected minors due to production failures.
Fit is no reason.
Send all returns back to:
Frans Boone Store
returns & repairs (and your order number)
phone number +31(0)117462188
Returns from outside EU
If you send back goods form outside European Union a value on the package is required. Just ensure you mark down the price of the goods below 150 euro and mention it concerns returned goods on the pack slip/invoice.
You can use the carrier you prefer as long it's trackable. Let us know the track nr by mail.
if you are not sure how to handle;
Contact firstname.lastname@example.org before you send goods back to us, in some cases we will arrange the pickup to avoid complications.
If you don't inform us about your return shipment or add wrong invoices we reserve the right;
All expenses made due to wrong return shipment / customs complications, will be deducted form your refund.
Shoeboxes must be packed in a protective outer layer box. Taped shoeboxes will be refused as a return.After receiving the goods, the refund exclusive shipping costs will be made, paypal payments are immediate visible, credit card payments may take a while, but we ensure you the refund will be made the same day the goods arrive here in store.
Returned goods must be returned in 14 work days. With every shipment comes a return form, that explains how to return.
For replacements we follow the same rules. To speed up your replacement you can order the correct product/size/color again and when this time it's the right one the previous / replaced order will be refunded the by us charged shipping costs included (so you pay only one time shipping finally)
Please send back the goods like you received it.
Sometimes we receive €250 euro shirts back stuffed in a package like it's dirty laundry. We need to recondition the goods in this case or sometimes they aren't even possible to sell online anymore. In this case we reserve the right to claim 10% of the item value received. We will deduct this 10% from the refund.
If goods are damaged or impossible to sell online again we reserve the right to charge you full value and you have to pay again for shipping if you want the goods. Claiming your payment at your CC company or Paypal will result in a negative reply in this case. This rule is very strict and no pardon. Consider the fact you purchase a new shirt and it reaches you stuffed in a box.
Shoes: For shoes we demand not to crease the shoes and try them on a carpet! If we receive creased shoes or scratched on the sole (so not like you received it) we will refuse the return or we can send them back to the factory for a full refurbishment. The costs will be deducted from the refund. ( 200 euro for Aldens, 350 euro for Edward Green)
Re-stocking fee ; We will charge a restocking fee on every returned order purchased in (final) email@example.com
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