Sometimes the product doesn't fit or look like you expected.
Send all returns back to:
Frans Boone Store
returns & repairs (and your order number)
phone number +31(0)117462188
Returns from outside EU
You can use the carrier you prefer as long it's trackable. Let us know the track nr by mail.
On the shipping label you must mention it concerns R.T.O. items, (Return to Origin)
This keeps us free form clearance and import costs. If you don't do this, these costs will be deducted form your refund, no exception will be made in this case.
After we received your return you will be able to print your order in your account, proving it was returned and refunded, just in case you need to get the Import tax refunded to form your customs agency in your country. We are not able in any way to do this.
Contact email@example.com before you send goods back to us, in some cases we will arrange the pickup to avoid complications.
If you don't inform us about your return shipment or add wrong invoices we reserve the right;
All expenses made due to wrong return shipment / customs complications, will be deducted form your refund.
Shoeboxes must be packed in a protective outer layer box. Taped shoeboxes will be refused as a return.After receiving the goods, the refund exclusive shipping costs will be made, paypal payments are immediate visible, credit card payments may take a while, but we ensure you the refund will be made the same day the goods arrive here in store.
Returned goods must be returned in 14 work days. With every shipment comes a return form, that explains how to return.
For replacements we follow the same rules. To speed up your replacement you can order the correct product/size/color again and when this time it's the right one the previous / replaced order will be refunded the by us charged shipping costs included (so you pay only one time shipping finally)
Please send back the goods like you received it.
Sometimes we receive €250 euro shirts back stuffed in a package like it's dirty laundry. We need to recondition the goods in this case or sometimes they aren't even possible to sell online anymore. In this case we reserve the right to claim 10% of the item value received. We will deduct this 10% from the refund.
If goods are damaged or impossible to sell online again we reserve the right to charge you full value and you have to pay again for shipping if you want the goods. Claiming your payment at your CC company or Paypal will result in a negative reply in this case. This rule is very strict and no pardon. Consider the fact you purchase a new shirt and it reaches you stuffed in a box.
Shoes: For shoes we demand not to crease the shoes and try them on a carpet! If we receive creased shoes or scratched on the sole (so not like you received it) we will refuse the return or we can send them back to the factory for a full refurbishment. The costs will be deducted from the refund. ( 200 euro for Aldens, 350 euro for Edward Green)
Re-stocking fee ; We will charge a restocking fee on every returned order purchased in (final) firstname.lastname@example.org
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