Frequently Asked Questions
If you are not happy with your order for any reason, we’ll be happy to take the goods back as long as they are unworn and they still have the labels attached (and in the original boxes) within 14 working days of receiving your order. Please complete and enclose this form with your returned goods and if possible give us a short note why it was returned, so we can learn and improve to serve you better next time. Thanks for all the feedback!
Send all goods to:
Frans Boone BV
Return Department - Frans Boone Store
8300 Knokke-Heist Belgium
Please ensure all items returned are well packaged to avoid damaging during transport. Please ensure that all footwear boxes are covered by a protective outer layer - do not apply any stickers or shipping information directly to any footwear boxes. All goods are shipped with a secure attached Frans Boone Store letterpress label, when this label is not attached anymore, we will not refund you the money is it’s probably worn. Please ensure that all return packages are sent with a track number and a insured service as we cannot take responsibility for items damaged or lost in the return transit. Returns are normally processed within 2-3 days of us receiving your return. The return costs will not be refunded.
UPDATE ! 1-1-2023
NO RETURNS WITH POSTAL SERVICE!
YOU CAN ONLY RETURN FROM OUTSIDE EU THIS WAY;
Returns from outside EU are very difficult to send back yourself because all paperwork needs to be conform for customs, otherwise it gets delayed up to 3 months or gets lost!
First: Contact us at email@example.com
A request can be rewarded within 5 days after receipt of the goods, no exception can be made.
We will provide an UPS return label at the best rate charged to us by UPS. However take note this can go up to €100-150 (depending on your area)
You cannot send goods back with Royal Mail, USPS or postal services, the risk it gets lost or delayed is on your own accountand we are not responsible .
SALES ITEMS ARE NOT ELIGABLE FOR A REFUND OUTSIDE EU!
We ship using UPS services. Standard or Express save depending on the shipping destination.
We use real time UPS rates based on weight and destination. You can select various options, but please take note orders ordered on Friday after 13h, Saturday or Sunday will be shipped Monday. Saturday delivery is always a risk, we are not supporting. To calculate your shipping cost, just add your product and your address details in the shopping cart, in shipping options you will see all possible prices. When UPS can' t deliver at first time, UPS reserves the right to deliver it at an acces point in your area.
We have no influence on this and this decision is made by the driver without informing us.
Follow your track nr for all delivery changes. When contacting UPS make sure you have this track nr prepared.
When ordering from outside EU import tax and clearance costs might be charged. (Cash on delivery COD) by UPS. This is an usual procedure and can't be a reason for refusing the delivery that has to be returned to us afterwards. When still refused, all costs will be deducted from your refund.
Any parcels returned to us due to customs charges being higher than expected, we reserve the right to refund the transaction minus all costs incurred.
Estimated delivery times are 1-2 days within Europe and 3-5 days for the rest of the world.
Orders are shipped weekdays Monday - Friday, orders placed during the weekend will be processed the following weekday.
When a delivery was not delivered at your door, but at an UPS acces point we are not responsible for the further delivery. This can happen due to several reasons, but this is out of our reach. In that case, you can contact UPS and ask for a change of delivery, using the track number you received in your mail box.
Once shipped, we can no longer make changes to the delivery address. You can track your shipment using your track number. If you want more control, you can create an ups account where you can adjust various things at will.
FransBoone will not pay return shipping costs for uncollected packages.
Exchanging your purchase is not possible. You have to return your purchase and place a new order. We are not responsible for exchange rate difference at the moment of purchase and return payment (refund). The shipping costs are not refundable. We are not responsible for paid import tax. Final sales items - clarance items a re not eligable for an exchange or refund or return
We charge a cancellation cost to cover every cancellation made.
After ordering the first step is made and transaction costs are made by us. We reserve the right ot charge you these costs.
These costs are made to cover our time spent, but also transaction costs not refunded to us. We provide you al tools to make an order as secure as possible.
Mail your request to firstname.lastname@example.org. If you made your purchase and you want to cancel it before you get a shipment note, you will be charged the transaction-restock cost; 4 euro. When you cancel it after receiving your track nr before shipment 8 euro. When it's already shipped you will be charged 8 euro + shipping cost.
Check the fit;
Under the check the fit tab you will find an overview of the most important sizes of each piece of clothing that is measured by us. After receipt it can sometimes take 24 hours before they are visible. This is an aid in determining the correct size if your knowledge of the product is insufficient, but no rights can be derived from it.
This option shows you easily how to take the measurements of the desired piece, but also you can build your own wardrobe size chart. Every piece you purchase online on a site using Virtusize will be added to your Virtusize account and from that moment on, you can compare new items with those you purchased and fit you well. Just create your Virtusize account and let's go! How to get started using Virtusize:
Create an account( there is no spam and that’s a promise) follow the easy steps how to measure your garment to compare with your future order.
Choose the product you would like to order and hit the "Check the fit" Button below the Sizes. There is always a size chart available as a Guideline.
After clicking the Virtusize-button: your own Garment you measured (Step 1) is compared with the product you chose from our Shop. It’s that easy, trust us. We see this measuring-process as a service we offer to our E-clients around the globe and hope you like it. All comments and experiences can be sent to email@example.com .
No rights can be derived from possible deviation or interpretation of these sizes, it is an indication / help in selecting the correct size, unfortunately no guarantee. All claims based on this will be rejected.
We offer all online/webstore clients outside EU the so called "tax free" sales. This means free of VAT. This tax free sales is automaticaly generated based on your shipping adres. It's not free of import tax or clearing costs. The price tax free is mentioned below the EU price. Outside EU you will be charged import taxes based on this amount. We don't provide tax refund forms.
Tax free for Eu citizens living outside EU / Diplomatic
If you are planning to leave EU as you are living in another country outside EU
Please inform us in advance so we can prepare the document correctly. Requests after purchase will not be rewarded .
For this we need:
- full name
- full adres
- phone nr.
- Passport No
- and the products you want to purchase
After this we will prepare a proforma invoice for you and you can finalize your purchase.
When you leave the EU you must send us the invoice stamped by customs. After receiving this the Tax will be refunded. (when you are a more frequent client, we will deduct it at purchase already)
But again; this is only possible before you decide to purchase, not when already purchased.
However, this is VAT free from our side. By purchasing goods from outside EU, you become an "Importer" and you will be charged "Import taxes" and duties in a lot of countries outside EU. Please inform yourself before ordering.
US clients are free of import taxes up to 800 USD. Over this amount you will be charged import tax over the full amount between 10-30% depending on the product you purchased.
The import taxes and duties are collected by the UPS driver. so called COD; Cash On Delivery.
These are no shipping costs and have nothing to do with the shipping cost you paid already for shipment to Fransboonestore.
Fransboonestore is not responsible for these duties or taxes and we will not accept returns caused by this reason. We reserve the right if goods are returned or refused by this we will deduct the costs made from your refund.
We don't undervalue goods to avoid the import taxes, request will not be honoured. Please don't bother us with this, as we have mails enough to go through every day.
we do not provide intra-Community deliveries. This only between our regular trading partners.
We don't deal with 3rd party tax refund offices at airports etc.
When the goods arrived in our store , are checked if they are in the same condition the left our store, the refund will be made.
Refunds Inside EU:
Refunds will be made within 48 hours after receipt, using the same payment method when paid.
We can't refund on other accounts or cards.
It might take some days more to see a change on your credit or bank account. This is out of our reach.
Refunds outside EU:
Final Sales - Clearance items are not eligable for a refund or exchange
All goods sent back form outside EU are only refunded after receiving the accompanying clearance-import tax invoice. The import tax and clearnace costs will be deducted from the refund.
We cant make an exchange at any time.
The only way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
We use shopify pay for all online transactions or paypal.
Frans Boone cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR into any other currency.
This website is operated by Frans Boone Store. Throughout the site, the terms “we”, “us” and “our” refer to Frans Boone Store. Frans Boone Store offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Frans Boone Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Frans Boone Store and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Netherlands.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.