Our current courier is UPS, it offers us a daily pick up with a pickup around 13.30, so inside EU most goods ordered before this time are delivered in 24 hours or 48 hours.
Next to every option a estimated delivery date/time is shown, this is correct in 75% of all cases, sometimes we need to pick goods form our stores and i t can take + 1 day.
In this case if you selected ups express, we will refund you the shipping cost, or cancel the order if it will be to late then. We don't take any goods back that are delivered to late due to "no show" when UPS presents the goods at your door.
Outside EU it depends on the area, sometimes New York can be reached in 24 hours to, but mainly it's between 2 and 4 business days. We always provide you the track number by an UPS generated mail and also you can find this number in your order history .
In addition to home delivery, we offer also the possibility to get your order delivered to an ups acces point, so you can pick up the goods when it suits you, within one week. After this the goods will be returned and we are not responsible for extra costs made, by sending it again and shipping costs will be deducted form your refund if you cancel the order due to this reason. We cant' deliver to acces points outside EU as these access points can't handle import tax and clearance costs.
We ship on real time shipping prices, our program enters direct the ups negotiated price, aso you pay the real shipping cost.
The shipping costs does NOT cover import taxes and clearance costs charged by the country government you import the goods to, collected by UPS called COD.
We are not responsible for any delay caused by any circumstance however we will always try to help were needed. Also we follow every shipment daily.
Outside EU clients must be aware of the fact that UPS couriers collect the import tax on delivery, called COD.
If you have any question concerning shipping, please contact us: firstname.lastname@example.org
We don't ship with other couriers and don't undervalue goods to avoid import taxes.
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