Shipping

Shipping

 

 

As per 15-05-2018 all our orders will be fulfilled by our new logistics partner: DHL Express

A new shipping provider means a handful of changes –advantages for you!

  • -                  Faster Delivery - For customers in Europe we are now estimating transit time to be 1-2 day(s), For customers outside Europe, DHL estimates an average of around 2-4 days.
  • -                  Returns – It happens for a reason. We have also included a return label into the package. Simply stick the label on the original package and call DHL Express to arrange a pick up.

(label included inside EU only, outside EU contact us and we will arrange one for you)

  • -                  Better Tracking - Tracking through DHL which will also allow you to make an adjustment on the last mile delivery;

Once the order is shipped you will receive a shipping notification of DHL express on demand delivery (DHL ODD)

 

Take control over your home delivery!

You will be notified Via E-mail and or SMS about a shipment's progress and estimated delivery date/time. When this doesn't fit your schedule, you can customize your delivery via DHL ODD and decide how, where and when the delivery takes place at the time and location that suits you best. Giving you maximum flaxability and greater control over yuor delivery

We are not responsible for any delay caused by any circumstance however we will always try to help were needed. Also we follow every shipment daily.

Outside EU clients must be aware of the fact that DHL couriers collect the import tax on delivery, called COD.

Delivery options:

Dhl on demand delivery offers flexible delivery options:

Deliver My package on another day * Scheduled delivery: 

Deliver My package to another address.* Alternate delivery to work or family: 

Delivery My package to a safe place *

Authorize Shipment release: Delivery My package to a safe place

Deliver My package with neighbor *  Leave with neighbor, reception or guard: Deliver My package with neighbor

Deliver my package at a DHL Servicepoint. Hold for pick up collection

Request to store my package. Hold safekeeping your parcel up to 30 days!

*(if one of these option are selected we will never take any responsibility goods get " lost" or are not delivered to the right person, it's your decision!)

DHL ODD gives you full control and you never miss another delivery, flexible, convenient and always at the right moment.

SMS / Text Notifications!

We send updates by text message, s you can stay updated on your delivery, just add your mobile number at the checkoutto receivethese On Demand Delivery options.

 

 

 

If you have any question concerning shipping, please contact us: service@fransboonestore.com

We don't ship with other couriers and don't undervalue goods to avoid import taxes. 

 

Return shipping:

We offer free returns inside EU, just use the label that was inside the box and send the goods back in the original package it came, or a decent box or enveloppe. Goods returned in old shopping bags, or wrapped in a newspaper, will be refused at reception anytime, but also not picked up by a courier.