GENERAL TERMS AND CONDITIONS

(including statutory information on your rights under
the provisions on distance contracts and electronic commerce)

1. SCOPE AND CLIENTELE

(1) Orders placed by customers via our online store https://www.fransboonestore.com/ (fransboonestore hereafter) (purchase contracts) are governed exclusively by these General Terms and Conditions (GTC) in the version valid at the time of purchase. We do not acknowledge any deviating terms and conditions of the customer or third parties unless we have
expressly agreed to their validity.

(2) By placing an order, you declare that the purpose of the ordered goods and services cannot be predominantly attributed to your commercial or independent professional activity, i.e. that you are a consumer, and that you are at least 18 years old, i.e. of legal age.

(3) The offer in the Fransboonestore is aimed exclusively at consumers (any natural person who concludes the contract for a purpose that cannot be attributed to their commercial or independent professional activity.

2. OFFER, ORDERING PROCESS AND CONCLUSION OF CONTRACT

(1) The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online
catalog.

(2) By clicking on the “ADD TO CART” button, you can place the desired goods in the shopping cart without obligation. You can view the shopping cart at any time by clicking on the “CART” link and also remove the items placed there. If you wish to purchase the items in the shopping cart, click on the “CART” link, enter the required data and then click on the “PROCEED TO CHECKOUT” link. After entering your details and selecting the payment method, click on the “PLACE ORDER” button to open a confirmation window in which the details of your order are displayed again. There you can check your entries and correct them if necessary. By clicking on the “PAY NOW” button in the final step of the order process, you place a binding order for the selected goods. However, the order can only be submitted and transmitted if you have accepted these contractual terms and conditions by clicking on the “ACCEPT TERMS & CONDITIONS” button and thereby included them in your order request.

(3) Immediately after sending your order, you will receive an e-mail confirming receipt of your order (order confirmation).
However, this does not constitute acceptance of your order offer, but merely serves to inform you that we have received your order. The purchase contract is only concluded when we confirm the order and the delivery of the goods with a
further e-mail (order confirmation) and we thus accept your order offer. In this e-mail or in a separate e-mail, but at the latest upon delivery of the goods, we will send the contract text (consisting of the order, GTC and order confirmation) to the customer on a permanent data carrier (e-mail with PDF or
paper printout) (contract confirmation). The text of the contract is stored in compliance with data protection regulations. If you have not received an order confirmation or delivery of goods within three working days of placing your order, you are no longer bound by your order.

(4) We do not assume the risk of having to procure the ordered goods (procurement risk). This also applies to the ordering of goods which are only described according to their type and characteristics (generic goods). We are only obliged to deliver from our stock of goods and the goods
ordered by us from our suppliers.

3. SUPPLIER / CONTRACTUAL PARTNER

Frans Boone BV

Sparrendreef 72

+32 50 739262

Knokke, Belgium

Phone:+32 (0) 50 73 92 62

Email: customerservice@fransboonestore.com

4. STORAGE OF THE CONTRACT TEXT

(1) Your order and the order data entered by you will be stored by us and can be requested from us. You also have the option of printing out your order and the data entered during the ordering process. If you have registered as a customer, you can also view your order data at any time in the customer area by entering your personal access data. The order data and the GTC will also be sent to the e-mail address you have provided in the confirmation e-mails.

5. DELIVERY

(1) Deliveries shall be made to the postal address stated on the website at the time of ordering in accordance with the applicable shipping conditions. If no other delivery time is specified in Fransboonestore , the delivery time is 7 days in Europe; and 14 days abroad.

(2) If not all products ordered are in stock, we are entitled to make partial deliveries at our expense, provided this is reasonable for you.

(3) If, in individual cases, the ordered goods cannot be delivered on time or at all due to non-delivery by our suppliers, we will inform you immediately. In such a case, you are free to wait for the ordered goods or to withdraw from the contract. If delivery is impossible, both parties are entitled to withdraw from the contract. In the event of withdrawal, we will immediately reimburse you for any payments already made.

(3) The shipping costs are stated in the order form and are subjet to VAT. However, the customer may incur customs duties for non-EU countries, which the respective competent customs authority charges directly to the recipient upon import.

(4) Should the delivery of the goods fail despite two delivery attempts, we may withdraw from the contract. Any payments made will be refunded to you immediately, whereby the costs of the unsuccessful deliveries are to be borne by you if you are at fault for this, for example because the delivery address you provided was incorrect or incomplete or because you did
not collect the goods despite being notified.

(5) In the event of revocation, the customer shall
bear the direct costs of the return shipment.

6. RIGHT OF WITHDRAWAL / RETURN COSTS--

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WITHDRAWAL POLICY

 

RIGHT OF WITHDRAWAL:

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took
possession of the last goods.

To exercise the right to cancel, you must inform us Frans Boone BV, Herenweg 10A , 8300 Knokke, customerservice@fransboonestore.com of your decision to cancel this contract by a clear statement (to meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired

CONSEQUENCES OF WITHDRAWAL

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same way  of payment that you used for the original transaction; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to Frans Boone BV, Returns, Herenweg 10A, 8300 Knokke Heist, Belgium immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

End of withdrawal policy

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Attention! The right of withdrawal expires prematurely
for contracts for the delivery of:

- sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

- goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer (customer specifications) is decisive or which are clearly tailored to the personal needs of the consumer

- Goods that can spoil quickly or whose expiration
date would be quickly exceeded

- Sound or video recordings or computer software in a
sealed package

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7. PRICES

All prices quoted in Fransboonestore; are shown inclusive and exclusive country specific vat. All prices quoted do not include shipping costs. Any customs duties for non-EU countries are not taken into account and will be charged directly to the recipient by the relevant customs authority upon import. UK (over £135,-) and USA prices are Delivery Duty Paid and full price will be shown in shopping cart.

8. PAYMENT OPTIONS

(1) You can choose from the payment methods listed below. However, we reserve the right to exclude a purchase on account after the result of a credit check.

(2) Which payment methods are available in detail can be seen from the selection options in the Fransboonestore during the order process. The following description does not entitle you to a specific payment method if this is not displayed during the ordering process.

(3) If you select a payment method offered via the “Shopify Payments” payment service, payment will be processed via the payment service provider Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: “Shopify”). The individual payment methods offered via Shopify are communicated to the customer in the Fransboonestore. Shopify may use other payment services to process payments, for which special payment terms may apply, to which the customer may
be informed separately. Further information on “Shopify Payments” is available online at https://www.shopify.com/legal/terms-payments-de.

(4) Payment in advance

You can pay in advance, if offered. To do this, you transfer the invoice amount specified in the order process to the specified account. If you choose to pay in advance, we will provide you with our bank details in the order confirmation and generally only deliver the goods after receipt of payment.

(5) Payment via PayPal/ PayPal Express

PayPal is an online payment method that works by linking to your bank account or credit card. When paying using a payment method offered by PayPal, the payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use,
available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full.

(6) If you choose the Apple Pay payment method, you can pay directly on your Apple device (iPhone, iPad or Mac) via the Apple Pay interface from Apple Inc (One Apple Park Way, Cupertino, CA 95014, USA). You will be asked to authorize your payment using Face ID, Touch ID or the security
code of your device. Apple Pay accesses the payment information stored with Apple Pay (e.g. credit card or debit card) and transfers the payment directly to us. Your payment details are not transmitted to us, only a transaction ID and a confirmation. When paying via Apple Pay, the time of payment corresponds to the time of the order. The Apple Pay terms of use apply to the use of Apple Pay, available at https://www.apple.com/de/legal/privacy/data/de/apple-pay/

(7) Payment via Google Pay

If you select the Google Pay payment method, you will be asked to log in to your Google account and select the card to be charged. If a credit card is stored and is charged upon payment before the customer has received the confirmation email, the contract is deemed to have been concluded
at the time the credit card is charged without the need for a confirmation email. If, on the other hand, a debit card is on file, the buyer's offer is accepted immediately after the payment transaction is initiated. The Google Pay
terms of use apply to the use of Google Pay, available at https://support.google.com/wallet/answer/12205617?hl=de

9. RETENTION OF TITLE

The goods remain our property until full payment has
been made.

10. LIABILITY

(1) Claims of the customer for damages are excluded. Excluded from this are claims for damages by the customer arising from injury to life, limb, health or from the breach of essential contractual obligations (cardinal obligations) as well as liability for other damages based on an intentional or grossly negligent breach of duty by the provider, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the objective of the contract.

(2) In the event of a breach of material contractual obligations, the Provider shall only be liable for the foreseeable damage typical of the contract if this was caused by simple negligence, unless the Customer's claims for damages are based on injury to life, limb or health.

(3) The restrictions of paragraphs 1 and 2 also apply in favor of the legal representatives and vicarious agents of the provider if claims are asserted directly against them.

11. LIABILITY FOR MATERIAL DEFECTS

(1) In the event of defects in the delivered goods, the statutory rights apply. The warranty period for goods delivered by us to entrepreneurs is 12 months.

(2) Our product descriptions regularly do not contain any information on quality or durability that is to be understood as a guarantee within the meaning. We only assume such a guarantee if we expressly point this out. Your statutory rights are not limited or excluded by any guarantee granted by us.

12. CONTRACTUAL LANGUAGE

The contractual language is English.

13. ONLINE ARBITRATION

The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform can be accessed via the external link http://ec.europa.eu/consumers/odr/. We are neither obliged nor willing to use this form of dispute resolution.

 

14. FINAL PROVISIONS

(1) The law of Belgium shall apply to contracts between the provider and the customer, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory provisions restricting the choice of law and the applicability of mandatory provisions, in particular of the country in which the customer as a consumer has his habitual residence, remain unaffected.

(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction
for all disputes arising from contractual relationships between the customer and the provider is the registered office of the provider, Brugge

(3) The contract shall remain binding in its remaining parts even if individual points are legally invalid. The ineffective points shall be replaced by the statutory provisions, if any. However, if this would constitute an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.

(4) In the event of a conflict or disputes regarding the interpretation of these GTC, the Belgian version of these GTC shall take precedence over other language versions of these GTC.