Brexit - important information when ordering from UK

Ordering from - Shipping to UK. *

 

Update 11-01-2021 

We are investigating the option for you to select "landed costs", so all in one time payment at check out, expect to launch this option end this week latest. 

But follow the updates here.

 

Due to recent changes in the UK & EU’s trade agreements, customers living within the UK will no longer be charged VAT on their purchases in the Netherlands  from Fransboonestore.com based in the Netherlands (EU)

BUT- YOu will be charged  clearance costs and VAT at arrival in the UK. This will be collected by UPS.

So, your order will be shipped on a DAP (Delivered at Place) service and you will be required to pay duties and taxes on your purchase when it arrives in the UK . UPS, will contact you in advance of delivering the goods.

The shipping cost you pay on our site is transport cost like usual, so the clearance costs and VAT are not includsed in our shipping cost.

 Unfortunately, we have no control over these charges, and we cant tell you what the cost might be, as customs policies and import duties vary widely from product to product. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. To check online, you could have a look here


The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

 

Returns from UK to EU *

  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.
  • provide us a tracknumber - shipper's name
  • Enclose the completed Returns form with your goods, and return to the following address:

 

Fransboonestore - Returns

Kapellestraat 17

4524CW  Sluis

Netherlands

+31117462188

 

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, reselable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from the UK, please clearly mark the package 'RETURNED GOODS' and tick the costs on shipper option to avoid any customs charges charged to Fransboonestore. Fransboonestore is NOT responsible for any return custom charges made.
  • Please make sure that the return form is enclosed with your goods - no form may result in your return being delayed. 
  • Please refer to our FAQ for further information on returns and more.

 

* please note these rules might change as the decision of the deal was made recently and not everything is clearly noted yet. (if the gouvernement was a company, they would be penalized for sure).